Terms & Conditions
Delivery Policy – We are not able to guarantee a delivery date because deliveries are executed by a third party. We do, however, always endeavour to deliver on the date specified. All flowers, apart from hand-delivered products, are dispatched the day prior to the intended delivery date, and once they have left our workshop we are unable to amend or change the details of delivery. We use a 24-hour delivery service. Delivery days are 7 days a week with the exception of Bank holidays. Orders made for delivery on a Bank holiday might be delivered the following working day unless otherwise specified. Hampers and larger gift deliveries might take an additional working day in transit. In the event of a delay by the courier, we are unable to offer a refund or to resend your delivery.
It is the responsibility of the customer to check the delivery address they are sending to and whether they are able to accept flowers (hospitals, for example, don’t always allow flower deliveries). We do not accept any liability for incorrect address details leading to incorrect deliveries. We cannot deliver flowers with incomplete delivery addresses. We are not liable for any deliveries unable to be fulfilled due to forces beyond our reasonable control, such as severe weather, government lockdowns, mechanical breakdowns, road traffic accidents.
Amendments / Refund / Cancellation Policy – Customers need to cancel their order before 12pm the day before delivery to be eligible for a refund. The easiest way to cancel your order is via the “My Account” area of the Forest Green website.
If you wish to change your order or subscription, please do so via the “My Account” area of the Forest Green website or by contacting us at firstname.lastname@example.org. We’ll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and in relation to card messages) that are requested by 12pm the day before delivery. During exceptionally busy periods such as Valentine’s Day and Mother’s Day, we reserve the right to move this cut off to an earlier time, as we may process details of an order in advance, to help us manage the volume of orders during those times.
As our product is perishable, we do not offer re-deliveries, nor are we able to offer a refund if the flowers have already left the workshop for delivery. If you are unhappy with the quality of your flowers, please provide us with a photograph of the flowers within 72 hrs of delivery to be eligible for a full or part refund.
Subscriptions – Your first month will be paid for when you set up your subscription. After that, payment will be taken on the same date each month before your delivery is due. Subscriptions can be cancelled by logging in to your Account area. For any amendments to your Subscription, please drop us an email to email@example.com and we’ll be happy to help. Cancellations or amendments need to be made at least 7 days before the next delivery is due. In such circumstances, if your card has already been billed we will issue a full refund. If cancellations or amendments are made with fewer than 7 days’ notice, you will receive and be charged for your next delivery and then your subscription will end/your amendments will take effect.
Product Availability – Our flowers are subject to availability and as such the designs can vary from what is pictured on the site. We make every effort to match these designs as closely as possible but if certain flowers aren’t available we will replace them with something as similar as possible, of equal or greater value. If we are unable for any reason to make up a satisfactory replacement, we will make a full refund of the price of your order. When you purchase a bouquet of flowers you are agreeing that the bunch delivered is subject to vary slightly from that picture on the website.
Please feel free to contact us to clarify any of these points or anything else. Our details can be found on our contact page.